Terms of Service

Welcome to ShopStable. These Terms of Service ("Terms") govern your access to and use of the ShopStable platform, website, and services (collectively, the "Service") operated by ShopStable ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms. Each revision of these Terms carries a version identifier — the date shown above.

1. Acceptance of Terms & Eligibility

By accessing or using ShopStable, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms. When you accept these Terms — for example, by checking the agreement box while registering a business — we record the version you accepted and when.

You represent that you are not located in, or ordinarily resident in, any country or territory subject to comprehensive U.S. sanctions; that you do not appear on any U.S. government list of prohibited or restricted parties; and that you will comply with all applicable export control and sanctions laws in your use of the Service. The Service is operated from the United States, and you are responsible for compliance with local laws if you access it from elsewhere. The Service is not directed to children under 13, who may not use it in any form.

2. User Accounts

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update it as necessary.

You may not share your account credentials with any third party. You must notify us immediately of any unauthorized access to or use of your account.

3. Marketplace & Commerce Services

ShopStable provides a commerce platform that connects businesses ("Sellers") with customers ("Buyers"). Sellers may offer services, physical and digital products, or both — through the ShopStable marketplace, and through their own website published on the Service (their "Website"). We facilitate the connection, the tools, and payment processing, but we are not a party to any transaction between Sellers and Buyers: the contract of sale for any product or service is between the Seller and the Buyer.

ShopStable is a technology provider and venue, not a merchant. The Seller — not ShopStable — is the seller and merchant of record for every sale made through the Service. ShopStable never takes title to or possession of any product sold through the Service; the Seller creates its listings, sets its prices, and fulfills its orders. Payment processing is provided by Stripe, with funds flowing to the Seller's own payment account.

Sellers are responsible for the accuracy of their listings; the quality, safety, and legality of their products and services; fulfilling and shipping orders they accept; honoring their own return and refund commitments; and compliance with all applicable laws and regulations. Buyers are responsible for evaluating products and services and making informed purchasing decisions.

An "order" is a Buyer's purchase of one or more products from a Seller through the Service, whether placed on the ShopStable marketplace (a "Marketplace Order") or on the Seller's own Website (a "Website Order"). A "quote request" or "lead" is a Buyer's request to be contacted by one or more Sellers about a service.

4. Business Accounts & Websites

Sellers may register a business on ShopStable, which includes access to a customizable website hosted on a ShopStable subdomain. The website builder, content, and published pages are subject to our content guidelines and acceptable use policy. We may decline any registration at our reasonable discretion.

We reserve the right to suspend or remove any business account or published website that violates these Terms or our content guidelines.

5. Payments & Subscriptions

Payment processing is handled by Stripe. By using ShopStable's payment features, you also agree to Stripe's Terms of Service.

Subscription plans are billed on a recurring basis (monthly or annually) and renew automatically unless cancelled. You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period.

We do not offer refunds for partial billing periods. Upgrades are prorated and take effect immediately. Downgrades take effect at the next billing cycle. The fees you pay for selling through the Service are described in Section 6.

6. Fees

6.1 The Fee Schedule

The rates and prices for selling on ShopStable — the marketplace commission rate for each subscription plan, the website transaction fee rate for each plan, and the pricing of lead tokens — are published on our pricing page (the "Fee Schedule"). The Fee Schedule is incorporated into these Terms by reference. The Fee Schedule in effect at the time a fee accrues is the one that applies to that fee; changes to the Fee Schedule follow the notice rules in Section 18. Every version of the Fee Schedule, with the dates it applied, is kept on our Fee Schedule history page.

6.2 Marketplace commission

Each Marketplace Order is subject to the marketplace transaction fee at the percentage the Fee Schedule sets for your subscription plan. This fee includes payment processing; processing is not added on top of it. The fee is calculated on the order's total amount charged to the Buyer, including shipping, and accrues when the Buyer's payment is captured. Website Orders use the separate fees described below.

6.3 Website platform and processing fees

Each Website Order is subject to ShopStable's platform fee at the percentage the Fee Schedule sets for your subscription plan, plus separate payment processing costs. Both are calculated on the total amount charged to the Buyer, including shipping, and accrue when the Buyer's payment is captured. The published processing formula is an estimate; actual Stripe processing costs are recorded separately and are the Seller's responsibility, without a ShopStable markup. These fees are always paid by the Seller: Buyers are never charged a surcharge, service fee, or any other platform fee on top of a Seller's prices.

6.4 Subscription and lead fees

Subscription fees are billed as described in Section 5 at the prices in the Fee Schedule. Unlocking the contact details of a marketplace lead consumes lead tokens as described in the Fee Schedule; tokens included with a subscription may expire as stated there, and tokens you purchase do not expire. Quote requests submitted on your own Website are free.

6.5 Deduction, setoff, and delinquency

Commissions and transaction fees are deducted from the proceeds of the relevant order before those proceeds are paid out to you. You authorize us to set off any amount you owe us under these Terms against amounts payable to you, and to charge the payment method on file for amounts that cannot be recovered by deduction. If a charge for an amount you owe fails, we may retry it; while an amount remains unpaid after our retries, we may suspend paid features of your account until it is cured. Suspension for delinquency does not cancel fees that have already accrued.

6.6 Refunds and fees

ShopStable retains its platform fee on completed payments for ordinary full or partial refunds and returns, for both Marketplace Orders and Website Orders. An exchange alone does not reverse the original platform fee. Nonrefundable Stripe processing costs remain the Seller's responsibility. A full Buyer refund must include the entire remaining amount the Buyer paid, including shipping, without deducting merchant fees. Sellers arrange shipping themselves and communicate any return-shipping charges separately; those charges must not reduce the full order refund.

6.7 Taxes

You are responsible for determining, collecting, and remitting any sales, use, or similar taxes that apply to your sales. ShopStable does not calculate, collect, or remit taxes on your behalf; we provide you with your order history and its details so you or your tax professional can file. Our own fees are exclusive of any taxes that may apply to them, which are your responsibility where the law places them on you.

6.8 Currency and rounding

All fees are denominated, calculated, and charged in United States dollars. Fee amounts are calculated in whole cents, rounded to the nearest cent.

6.9 Sustained sales volume

"Gross Sales" means the total amount of all orders paid to you through the Service — Marketplace Orders and Website Orders together — including shipping, net of amounts you refunded, measured in United States dollars per calendar month. If your Gross Sales exceed $10,000 in each of three consecutive calendar months, your account qualifies for our highest-volume plan (currently the Scale plan), and we will move your subscription to that plan as follows: we will notify you by email and in your dashboard at least 30 days before the change takes effect, and the change takes effect at the start of your next billing cycle after that notice period. Until the change takes effect you continue on your current plan and rates. A plan change under this section never interrupts your checkout, your orders, or your payouts. If you do not wish to move to the higher plan, you may cancel your subscription before the change takes effect. If your Gross Sales later fall below the threshold for three consecutive calendar months, you may downgrade at your next billing cycle.

6.10 Fee disputes

If you believe a fee was charged in error, notify us in writing at the contact address in Section 19 within 60 days of the date the fee accrued, and we will review it in good faith. Fees not disputed within that period are deemed accepted.

6.11 Fee avoidance

You may not structure transactions to avoid fees — including directing a Buyer who found you through the marketplace to complete a marketplace-originated transaction off the platform, misrepresenting an order's amount, or splitting or manipulating prices to reduce the fees that would otherwise apply. Doing so is a material breach of these Terms.

7. Seller Responsibilities, Compliance & Insurance

7.1 Products, safety, and recalls

As a Seller, you are solely responsible for the products and services you offer — including their safety, labeling, packaging, licensing, and lawful sale in every place you sell them. If a product you sold is subject to a recall or safety notice, you are solely responsible for conducting it, notifying affected Buyers and any required regulators, and bearing its costs, and you must notify us promptly so we can remove affected listings.

7.2 Seller identity verification

Federal law — including the INFORM Consumers Act — requires online marketplaces to collect and verify identifying information from certain high-volume sellers (currently those with 200 or more sales totaling $5,000 or more in a 12-month period). You consent to our collecting and verifying information for this purpose, which may include bank account information, a government-issued ID, a tax identification number, and current contact information; you agree to keep this information current and to certify its accuracy when we ask, at least annually where the law requires. We may — and where the law requires it, we will — suspend a Seller who fails to provide or certify this information after notice and an opportunity to comply. If your sales through the Service reach the law's disclosure threshold (currently $20,000 or more in annual gross revenue), you consent to the disclosure of your seller identity information — such as your name and physical address — on your listings or order confirmations as the law requires. Buyers may report suspicious marketplace activity to us using the contact address in Section 19.

7.3 Insurance

You will maintain commercially reasonable insurance appropriate to the products and services you sell and any insurance required by law for your business. We reserve the right, on 30 days' written notice, to require Sellers whose sales exceed a stated volume or whose products present elevated risk to provide a certificate of commercial general liability insurance of at least $1,000,000 per occurrence, covering products and completed operations and naming ShopStable as an additional insured.

7.4 Your customers' data

Your customer relationships and the customer data from your sales are yours. You are an independent controller of your customers' personal information: you are responsible for handling it in compliance with applicable privacy laws, maintaining any privacy policy the law requires of your business, and honoring privacy rights requests directed to you. ShopStable processes Buyer information to operate the Service as described in our Privacy Policy.

8. User Content & Licenses

You retain ownership of content you create and upload to ShopStable. By posting content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, use, reproduce, modify, adapt, and create derivative works of your content (for example, resizing or cropping images so they display correctly), and to publicly display and distribute it, in connection with operating, providing, and promoting the Service. This license ends when your content is deleted, except that it continues for content already incorporated into promotional materials and as needed for backups and legal compliance.

You also grant us the right to use your business name, logo, and public storefront content to operate the Service — your listing, search results, and your published website — and to identify you as a ShopStable business in our marketing. You may opt out of the marketing use at any time by emailing us at the address in Section 19.

If you send us ideas, suggestions, or other feedback about the Service, we may use them without restriction and without any obligation to you.

You are solely responsible for your content and must ensure it does not violate any laws, infringe on third-party rights, or contain harmful, misleading, or inappropriate material.

9. Intellectual Property & Acceptable Use

The ShopStable platform, including its design, code, features, and branding, is owned by ShopStable and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written consent.

You may not access the Service by automated means — including scraping, crawling, harvesting, or bots — or use content or data from the Service to train artificial-intelligence models, in each case without our prior written consent, whether or not you hold an account; this restriction survives any termination of these Terms. Good-faith search-engine indexing of published Seller websites, consistent with our published robots directives, is permitted.

10. Copyright Complaints

We respect intellectual property rights and expect everyone using the Service to do the same. If you believe content on the Service infringes your copyright, send a notice containing the information described in 17 U.S.C. § 512(c)(3) to our designated copyright agent at [email protected] with the subject "Copyright complaint." We may remove or disable access to material claimed to be infringing, we will forward counter-notices as the statute provides, and we will, in appropriate circumstances, terminate the accounts of repeat infringers.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SHOPSTABLE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

SHOPSTABLE MAKES NO WARRANTY OF ANY KIND REGARDING ANY PRODUCT OR SERVICE OFFERED OR SOLD BY A SELLER. ANY WARRANTY ON A SELLER'S PRODUCTS COMES FROM THE SELLER OR THE MANUFACTURER, NOT FROM SHOPSTABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Features identified as beta, preview, or experimental are offered as-is, may change or be discontinued at any time, and are excluded from any support commitments.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SHOPSTABLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY — CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE — AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by applicable law, including, where such limits are not permitted, liability for fraud, willful misconduct, or gross negligence. Some jurisdictions do not allow the limitation of certain damages, so some of the above limitations may not apply to you.

13. Release of Claims Between Users

ShopStable is not a party to the transactions and dealings between users of the Service. If you have a dispute with one or more Sellers, Buyers, or other users, you release ShopStable and its affiliates, officers, directors, employees, and agents from all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

If you are a California resident, you expressly waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

14. Indemnification

If you are a Seller, you will defend, indemnify, and hold harmless ShopStable and its affiliates, officers, directors, employees, and agents from and against any third-party claim, and all resulting liabilities, damages, penalties, fines, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) your breach of these Terms or of the representations in them; (b) your content, Website, listings, or advertising; (c) the products and services you offer, sell, or deliver, including claims of product liability, personal injury, death, property damage, or false advertising; (d) your infringement of any intellectual property or other right; (e) taxes on your sales; (f) your violation of any law; or (g) your disputes with Buyers or other users.

We may, at our option, assume exclusive control of the defense and settlement of any indemnified claim with counsel of our choosing, at your expense. You may not settle any indemnified claim in a way that imposes any obligation or admission on us without our prior written consent, and you will cooperate with the defense at your expense. Any failure by us to notify you promptly of a claim relieves you of your obligations only to the extent you are actually prejudiced by the delay.

If you use the Service only as a Buyer or visitor, your indemnification obligation is narrower: to the extent permitted by applicable law, you will indemnify us against third-party claims arising from your breach of these Terms, your content, or your unlawful use of the Service. Nothing in this section requires anyone to indemnify ShopStable for ShopStable's own negligence or willful misconduct where applicable law prohibits such indemnification.

15. Suspension, Termination & Service Changes

We may suspend or terminate your account: (a) for violation of these Terms or the policies they incorporate; (b) where we believe in good faith that your use of the Service presents a risk of fraud, a security risk, legal exposure, or harm to Buyers, Sellers, or the Service; or (c) for convenience, on 30 days' notice. Where practicable we will give you notice and an opportunity to address the problem, except where doing so would hinder an investigation or help someone evade our safeguards. You may delete your account at any time.

Upon termination, your right to use the Service ceases immediately, and your published websites will be taken offline. Fees that accrued before termination remain payable, and the sections of these Terms that by their nature should survive — including Sections 6 (as to accrued fees), 8, 9, and 11 through 17 — survive termination.

We may add, change, or retire features of the Service over time. If a change materially reduces the core functionality of a paid plan, we will give you notice, and your remedy is to cancel your subscription as described in Section 5.

16. Governing Law, Venue & Jury Waiver

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Illinois, without regard to its conflict-of-laws principles. Except as provided below, all such disputes shall be brought exclusively in the state or federal courts located in Illinois; you and ShopStable each consent to the personal jurisdiction of those courts and waive any objection to venue in, or any claim of inconvenient forum for, those courts.

TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Two carve-outs: either party may bring an individual claim in small-claims court where its jurisdictional requirements are met, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or to stop unauthorized access to the Service. Nothing in this section deprives you of the protection of consumer-protection rules of your state of residence that cannot be waived by contract.

17. General Provisions

17.1 Relationship of the parties

You and ShopStable are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship, and neither party may bind the other. These Terms create no rights in any third party, except that ShopStable's affiliates and the other indemnified parties named in Section 14 may enforce the protections written for them.

17.2 Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control — including natural disasters, epidemics, government actions, labor disputes, internet or utility failures, and failures of third-party providers such as payment processors or hosting providers — except for payment obligations that have already accrued. If such an event prevents performance for more than 60 days, either party may terminate on notice.

17.3 Assignment

You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, provided the assignee assumes our obligations under them.

17.4 Notices and electronic communications

You consent to receive notices, disclosures, and other communications from us electronically — by email to the address on your account or by notices in your dashboard — and agree that electronic delivery satisfies any legal requirement that a communication be in writing. Notices to us should be sent to the contact address in Section 19. You are responsible for keeping your account email address current.

17.5 Severability, waiver, and entire agreement

If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. A failure to enforce any provision is not a waiver of it; waivers are effective only in writing. These Terms — together with the documents they incorporate by reference, including the Fee Schedule and our Privacy Policy — are the entire agreement between you and ShopStable about the Service and supersede any prior agreements or representations about it.

18. Changes to These Terms

We may update these Terms and the Fee Schedule from time to time. If a change increases a fee or otherwise materially reduces your rights under these Terms, we will notify you by email and by a notice in your dashboard at least 30 days before the change takes effect. Changes that are favorable to you or that do not materially affect your rights take effect when we post the updated Terms or Fee Schedule and update the version date above. Past and scheduled Fee Schedules are listed on the Fee Schedule history page.

Changes apply prospectively only: no change applies to an order placed, a fee that accrued, or a claim that arose before the change's effective date. If you do not agree to a change, your remedy is to cancel your subscription and stop using the Service before the change takes effect. Your continued use of the Service after a change's effective date constitutes acceptance of the revised Terms.

19. Contact Us

If you have questions about these Terms, please contact us at [email protected].