Managing Your Subscription#

All subscription and billing management is handled through your ShopStable account.

Viewing Your Subscription#

Subscriptions are scoped to each business. From the account menu, open Businesses → {your business}, then click Subscription on the business detail page. You'll see:

• Your current plan and status
• Next billing date and amount
• Payment method on file
• Available plans for upgrade or downgrade
• Billing history for this business

Updating Your Payment Method#

To update your payment method:

1. Open Account → Payment Methods.
2. Click Add Payment Method.
3. Enter your new card details.
4. Set the new card as your default payment method.

We accept all major credit and debit cards through Stripe.

Viewing Billing History#

Your complete billing history is at Account → Payment Transactions. Each entry shows:

• Date and amount
• Plan or product purchased
• Payment status (paid, pending, failed)
• A link to download the invoice

Canceling Your Subscription#

If you need to cancel:

1. Open Businesses → {your business} → Subscription.
2. Click Cancel Subscription.
3. Confirm your cancellation.

Your access continues until the end of your current billing period. You can resubscribe at any time.

Failed Payments#

If a payment fails, we'll notify you by email and retry the charge. To resolve a failed payment:

1. Check that your payment method is up to date
2. Ensure your card has sufficient funds
3. Update your payment method if needed

If payments continue to fail, your subscription may be paused until the balance is resolved.

Need Help?#

For billing questions or disputes, contact our Support team. We're happy to help with any billing concerns.